Refund policy
# Refund & Returns Policy
At NEXOVARYN, we want you to feel confident about every purchase. If something isn't right or you've simply changed your mind, we're here to help make the return process as easy as possible.
### 30-Day Returns
We offer a **30-day return policy**. You can request a return within 30 days of receiving your order.
To qualify for a change-of-mind return, your item should be unused, unworn, and in its original condition, with tags and packaging intact.
You may inspect an item as you would in a shop. Where applicable, a deduction may be made if handling beyond what is necessary has reduced its value.
### How to Request a Return
To start a return, please contact us at **support@nexovaryn.uk** with your order number and the reason for your return.
Our team will provide return instructions and the appropriate return address.
Please contact us before sending your parcel so we can help ensure your return is handled smoothly.
### Return Shipping Costs
If you're returning an item because you've changed your mind, you'll normally be responsible for the return shipping cost.
If your item is faulty, damaged on arrival, or incorrect, we will cover reasonable return postage costs in accordance with your legal rights.
### Refunds
Once we receive your return, we'll inspect it and notify you by email about your refund.
Eligible refunds will be made to your original payment method, normally within **14 days of receiving the returned item or evidence that it has been sent back**, as required by applicable law.
Your bank or payment provider may take an additional 5–10 business days to show the refund in your account.
Where required by law, any original standard delivery charges will also be refunded.
### Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or different from what you ordered, please contact us as soon as possible.
Send your order number and photos of the issue, if available. We'll review the situation and arrange an appropriate refund, repair, or replacement.
Under the Consumer Rights Act 2015, customers have a short-term right to reject faulty goods within 30 days and may have further rights after that period.
### Exchanges
We don't currently offer direct exchanges.
If you'd like a different colour, size, or style, you can return your original item under our returns policy and place a new order.
### Your UK Consumer Rights
Our 30-day returns policy is offered in addition to your statutory rights.
Under the Consumer Contracts Regulations 2013, UK customers generally have 14 days after receiving an online order to notify us of cancellation and a further 14 days to return the goods. Certain legal exceptions may apply.
Nothing in this policy affects your rights under the Consumer Rights Act 2015 or other applicable consumer protection laws.
### Contact Us
If you have questions about returns or refunds, we're happy to help.
**NEXOVARYN**
Website: https://nexovaryn.uk/
Email: support@nexovaryn.uk
Phone: +44 7471 969777
**Business Address:**
Flat 2, Kiln Lodge, Trout Road
Yiewsley, West Drayton
UB7 7FW, United Kingdom